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Assistant Box Office Manager

Court Theatre, a department of the University of Chicago in Hyde Park, is seeking candidates for an Assistant Box Office Manager.

Department: AI Logan Center Box Office
Position: Assistant Box Office Manager
Classification: Year-Round, Full Time, Benefits-Eligible

Summary:

Under the supervision of the Box Office and Ticketing Software Manager at Court Theatre and Assistant Director of Box Office and Patron Services at the Reva and David Logan Center for the Arts, the UChicago Arts Assistant Box Office Manager assists customers with Box Office transactions. They provide quality customer service in a timely manner over the telephone and in person, as well as provide support for online ticket sales using the shared AudienceView Unlimited ticketing software. They handle daily account balancing and deposits and lead two teams of student box office assistants. The Assistant Box Office Manager will split their time and responsibilities between the Box Offices of Court Theatre and the Logan Center for the Arts on the University of Chicago Hyde Park campus depending on event scheduling and staffing needs. Weekend and evening hours required.

Primary Responsibilities:

  • Provides customers with expedient responses to requests and problems, using a comprehensive knowledge of Court Theatre and The Logan Center’s performances, policies, and services.
  • Presents a positive and welcoming first impression to customers.
  • Must be proactive and forward thinking in all Box Office duties that may arise.
  • Assists other departments by compiling customer data for use in planning, promotions, advertising, and fundraising.
  • Assists in leading two teams of student box office assistants, including training and supervision.
  • Gains knowledge of other Front of House job duties, including House Management and Bartender, and may be asked to cover if necessary.
  • Independently manages box office operations at events including managing student box office employees.
  • Achieves sales targets in a transactional sales process within an assigned portfolio of customers, products, or services.
  • Assists supervisors with database configuration and maintenance tasks as assigned.
  • Works independently and/or as part of a team within an assigned area or account base on small to moderately sized accounts/opportunities with limited complexity.
  • Responsible for training office staff on office procedures and compliance protocols. Coordinates special projects.
  • Researches and analyzes data to create reports, and may create other reports for grants and contracts.
  • Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.
  • Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Prepares financial and/or administrative reports.
  • Performs other related work as needed.

Minimum Qualifications:

  • Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
  • Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Preferred Qualifications:

  • A minimum of two years of relevant experience. 
  • Proficient in Windows based computer programs.
  • Process financial transactions and make changes.

Preferred Competencies:

  • Excellent customer service, communication skills and phone etiquette. 
  • Attention to details a must.
  • Accurate keyboarding skills.
  • Remain pleasant during challenging situations.
  • Work efficiently and independently.
  • Foster partnership and collaboration.
  • Lead performance and flawless execution.
  • Ensure decision quality, accountability and drive results.
  • Display emotional intelligence.
  • Celebrate diversity and inclusion.

Working Conditions:

  • Standard office conditions.
  • Night and weekend work.

Application Documents:

  • Resume/CV (required)
  • Cover Letter (required)
  • Three References Contact Information (3) (preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

To Apply:
External candidates must apply online through the UChicago employment portal at:
https://www.uchicago.edu/jobs/

Search University Staff Opportunities, Posting #JR18316

Internal candidates (including temporary or student employees), should apply through their personal Workday site, and not through the External Job Site.


Employees must comply with the University’s COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago’s Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.


About Court Theatre:

Court Theatre is the professional theatre of the University of Chicago, dedicated to innovation, inquiry, intellectual engagement, and community service. Court endeavors to make a lasting contribution to classic American theatre by expanding the canon of translations, adaptations, and classic texts. The theatre revives lost masterpieces; illuminates familiar texts; explores the African American theatrical canon; and discovers fresh, modern classics. Court engages and inspires its audience by providing artistically distinguished productions, audience enrichment activities, and student educational experiences. In all of this work, we are committed to recognizing, addressing, and eradicating racism, as we strive to better serve our South Side community. For more information about the theater, visit www.courttheatre.org.

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