Summary:
Under the supervision of the Box Office & Ticketing Software Manager, Court Theatre’s Assistant Box Office Manager assists customers with Box Office transactions. They provide quality customer service in a timely manner over the telephone, in person (when productions resume), and provide support for online ticket sales using the Audience View ticketing software. They handle daily account balancing and deposits and lead a team of student box office assistants. Weekend and evening hours required.
The job performs routine assignments related to the sales of products and/or services.
Responsibilities:
- Provides customers with expedient responses to requests and problems, using a comprehensive knowledge of Court Theatre’s performances, policies and services.
- Presents a positive and welcoming first impression to customers.
- Handles daily account balancing and deposits.
- Must be proactive and forward thinking in all Box Office duties that may arise.
- Assists other departments by compiling customer data for use in planning, promotions, advertising, and fund raising.
- Assists in leading a team of student box office assistants.
- Gains knowledge of other Front of House job duties and may be asked to cover if necessary.
- Achieves sales target in a transactional sales process within an assigned portfolio of customers, products or services.
- Works independently and/or as part of a team within an assigned area or account base on small to moderately-sized accounts/opportunities with limited complexity.
- Performs other related work as needed.
Preferred Competencies:
- Lead performance and flawless execution.
- Foster partnership and collaboration.
- Ensure decision quality, accountability and drive results.
- Display emotional intelligence.
- Celebrate diversity and inclusion.
Education, Experience, and Certifications:
- High school diploma or equivalent required
- Bachelor’s degree preferred
- Minimum requirements include knowledge and skills developed through <2 years of work experience in a related job discipline
Technical Knowledge or Skills:
- Excellent customer service, communication skills and phone etiquette.
- Attention to details a must.
- Accurate keyboarding skills.
- Make financial transactions and make changes.
- Remain pleasant during challenging situations.
- Proficient in Windows based computer programs.
- Work efficiently and independently.
To Apply:
To apply, view the job posting on the University of Chicago Employment site. Applications not submitted through the University of Chicago’s jobs site cannot be considered.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University’s Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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Posted 5/14/2021