Subscriber Guide

2023/24 Benefits & Guidelines

Box Office Hours:
Monday through Saturday: Noon – 5:00pm
Performance days: Noon – Start of Performance
The Box Office is closed on Sundays when no productions are running. We are also closed for the following holidays: Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Day before Thanksgiving, Thanksgiving, and Christmas through New Year’s Day.

Emergency Phone: (773) 795-7884 (during performances only)

Discounted Subscriber Single Tickets: Any additional ticket you purchase will be at the discounted subscriber rate for that performance. Call the Box Office at (773) 753-4472 or login with your subscriber account on our website before selecting your seats and select the “Subscriber” price to purchase.

Late Seating: You may watch the performance on the lobby monitor until the House Manager finds a safe time to seat you. You may be seated in alternative seats and will be able to move to your ticketed seat at intermission.

Lost Tickets: If your tickets are lost or misplaced, the Box Office will gladly email or reprint them at no charge.

Accessibility: Court Theatre offers accessibility options for patrons who may need additional services. On the Plan Your Visit site, you’ll find accessibility information regarding parking and seating, as well as performance dates for open captioning, touch tours, audio description, and American Sign Language.

COVID Protocol: Court will continue to follow federal, state, city, and University of Chicago guidelines. Due to ongoing health risks, particularly to the unvaccinated, participants are expected to adopt the risk mitigation measures appropriate to their vaccination status as advised by public health officials or to their individual vulnerabilities as advised by a medical professional. 

Ticket Exchanges 

Upgrade charges apply when exchanging to a higher-priced performance; the difference is due at the time of exchange. Downgrades are not refundable. Subject to availability. 

• Exchanges are not permitted once a performance has begun or after it has passed.
• Series subscription tickets may not be exchanged from one production to another.
• If unable to use your tickets, you may donate your tickets back to Court as a tax-deductible contribution (must be donated prior to your scheduled performance).

Exchange By Phone: Select a performance and call the Box Office at (773) 753-4472 to exchange dates.
Exchange In-Person: Bring your tickets to the Box Office window to exchange in person. 
Exchange Online: See below.

1. Click here to log in to your customer account on our website using the email address where you receive Court Theatre announcements. You may use the “Forgot your password?” option to reset your password. A new temporary password will be emailed to you. If you are unable to access your account, please call the Box Office for assistance.
2. Click Exchanges to view events available for exchange.
3. Click the month when your current tickets are scheduled and click the performance date to see your tickets.
4. Check the boxes next to all the tickets you wish to exchange and click Exchange.
5. Select a new performance date.
6. Select your new seats from the seat map and click Continue.
7. Confirm the exchange. If you wish to start over, Select a different event.
8. Select your preferred Delivery Method and confirm address. (If you select Email, you will receive tickets a a week before the first performance of that production.) Click Continue.
9. If a balance is due for an upgrade on your exchange, please enter payment on the Billing screen. Click Confirm.
10. Accept the Terms & Conditions to complete the order.
11. If your exchange has been completed successfully, you’ll see a page that says Exchange Summary and receive an email confirmation of your updated subscription order.

Complimentary Lost Ticket Replacement: If your tickets are lost or misplaced, the Box Office will gladly email or reprint them at no charge. Call (773) 753-4472.

Flex Ticket Redemption

You may redeem your vouchers for the production, date, and time you prefer, based on availability.

• Premium Flex Tickets may be redeemed for any date. 
• Regular Flex Tickets may be redeemed for any performance except matinees during the Regular Run.
• Value Flex Tickets are valid for Previews only.

Redemption of Flex Tickets is subject to availability. Once you have made reservations, you may exchange tickets for another performance or production, but other regular subscription exchange policies apply.

Redeem By Phone: Select a performance and call the Box Office at (773) 753-4472 to reserve seats.
Redeem Online: See below.

1. Click here to log in to your customer account on our website using the email address where you receive Court Theatre announcements. You may use the “Forgot your password?” option to reset your password. A new temporary password will be emailed to you. If you are unable to access your account, please call the Box Office for assistance.
2. Click Exchanges to view events available for exchange.
3. Click on June 2024 and click the event labeled Flex Tickets to see your remaining Flex tickets.
4. Check boxes next to all Flex Tickets that you wish to redeem and click Exchange. To reserve for multiple dates, you will need to reserve each date separately.
5. Select a performance date from the list.
6. Select your seats from the seat map and click Continue.
7. Confirm the exchange. If you wish to start over, you may Select a different event.
8. Select your preferred Delivery Method and confirm address. (If you select Email, you will receive your tickets a week before the first performance of that production.) Click Continue.
9. If a balance is due for an upgrade on your exchange, please enter payment on the Billing screen.
10. Click Confirm.
11. Accept the Terms & Conditions to complete the order.
12. If your exchange has been completed successfully, you’ll see a page that says Exchange Summary and receive an email confirmation.

Photo of Erik Hellman and Chris Sullivan by Michael Brosilow.